Q&A with ONE68 Senior Project Manager - Brett Robinson

Q1: What are the main challenges you face as a Senior Project Manager in an interior fitout business servicing multiple sectors?

One of the main challenges is balancing the unique requirements of each sector while ensuring consistency and quality across projects. Each sector has its own regulations, timelines, and design preferences, so managing diverse project teams and client expectations can be complex.

Q2: How do you navigate the differing needs and priorities of clients in the Retail, Hospitality, Office Space, and Commercial sectors?

It's crucial to establish clear communication channels and expectations from the outset. We conduct thorough initial consultations to understand each client's specific goals, budget constraints, and timeline expectations. Regular progress updates and milestone reviews help ensure alignment and address any emerging issues proactively.

Q3: How do you address budget constraints and cost overruns in interior fitout projects?

Budget management is a key aspect of Project Management. We carefully monitor project expenses, track costs against the budget, and implement cost-saving measures where possible. Transparent communication with clients regarding potential cost implications and proactive risk management help mitigate the risk of budget overruns.

Q4: What strategies do you employ to manage tight project timelines and deadlines?

Efficient project planning and scheduling are essential for meeting tight deadlines. We break down the project into manageable tasks, prioritize critical path activities, and allocate resources effectively. Regular progress monitoring and milestone tracking allow us to identify potential bottlenecks early and take corrective action to keep the project on track.

Q5: How do you ensure quality control and consistency across diverse projects and sectors?

Quality assurance processes are integrated into every stage of the project lifecycle. We establish clear quality standards and specifications upfront and conduct regular site inspections and quality audits throughout the project. Collaboration with trusted suppliers and subcontractors who share our commitment to excellence also ensures consistency in the delivery of high-quality outcomes.

Q6: How do you manage stakeholder expectations and ensure client satisfaction?

Building strong relationships with clients and stakeholders is essential for successful project delivery. We prioritize open and transparent communication, actively listen to client feedback, and address any concerns or issues promptly. Regular progress updates, milestone reviews, and post-project evaluations help ensure alignment with client expectations and foster long-term partnerships.

Q7: What are the common risks and challenges associated with interior fitout projects, and how do you mitigate them?

Common risks include design changes, supply chain disruptions, and unforeseen site conditions. We conduct comprehensive risk assessments upfront and develop contingency plans to address potential challenges. Close collaboration with clients, suppliers, and subcontractors helps identify and mitigate risks early, minimizing the impact on project timelines and budgets.

Q8: How do you ensure compliance with regulatory requirements and building codes in interior fitout projects?

Compliance with regulatory requirements and building codes is non-negotiable. We work closely with Architects, Engineers, and regulatory authorities to ensure designs meet all relevant codes and standards. Regular inspections and quality checks throughout the project help ensure compliance and avoid costly delays or penalties.

Q9: How do you foster collaboration and teamwork among project stakeholders, including clients, designers, contractors, and suppliers?

Collaboration is key to project success. We facilitate regular meetings, workshops, and brainstorming sessions to encourage open communication and idea sharing among project stakeholders. Clear roles and responsibilities are defined upfront, and regular progress updates ensure everyone is aligned and working towards common goals.

Q10: What are some lessons learned from previous interior fitout projects, and how do you apply them to future projects?

Every project presents unique challenges and opportunities for learning and improvement. We conduct post-project evaluations to identify lessons learned and best practices to apply to future projects. Continuous improvement is ingrained in our Project Management approach, ensuring that each project builds on previous successes and contributes to our ongoing growth and success as a business.